OVERVIEW
Our refund and returns policy lasts 48 hours. If 2 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Some items are exempt from being returned. These are:
- Gift cards
- Downloadable software products
REFUNDS
Once your return is received and inspected, we will contact and notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and you will receive your money shortly.
Late or missing refunds
If you haven’t received a refund yet, please double-check your Mobile Money account.
If the money’s been wired to your bank account, then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please reach out to us at sales@belledenavy.com
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
EXCHANGES
We only replace items if they are defective, damaged or the sizing is wrong. If you need to exchange it for the same item, you could either Whatsapp us on 0786799379, send us an Email at sales@belledenavy.com or send us a message through our Social Media accounts.
GIFTS
If the item was marked as a gift when purchased and delivered directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order delivered to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
SHIPPING RETURNS
To return your product, please reach out to us, we will either notify you on what physical location to send the package to, or have our delivery personnel pick it up.
Need help?
Contact us at sales@belledenavy.com for questions related to refunds and returns.